Privacy Policy
Last updated: 01/10/2025
At Sobrancelha & Beleza Ltd (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
1. Who We Are
Sobrancelha & Beleza Ltd is a UK-based beauty business specialising in natural beauty treatments.
Company number: 16527338
Registered office: Unit 3, Building 2, The Colony, Altrincham Road, Wilmslow, Cheshire SK9 4LY
We are the “data controller” of your personal information under UK data protection law.
2. Information We Collect
We may collect and process the following types of personal information:
Contact details: name, email address, phone number.
Booking details: treatment bookings, preferences, appointment history.
Payment information: if you pay online (handled securely via our payment providers).
Website usage data: information about how you use our website (via cookies/analytics).
Communication records: messages or enquiries you send us.
3. How We Use Your Information
We use your information to:
Provide and manage your appointments.
Process payments securely.
Respond to enquiries and provide customer support.
Send updates, offers, or promotions (only if you’ve consented).
Improve our services and website performance.
Comply with legal and regulatory requirements.
4. Legal Basis for Processing
We process your personal data under one or more of the following legal bases:
Contract: to provide the services you’ve requested.
Consent: where you have given clear permission (e.g., for marketing).
Legitimate interests: for business operations, customer service, or service improvements.
Legal obligations: where required by law (e.g., tax, record-keeping).
5. How We Share Your Information
We do not sell your personal data. We may share your data with:
Service providers (e.g., booking systems, payment processors, IT support).
Professional advisors (accountants, legal consultants).
Regulatory authorities if legally required.
All third parties are required to protect your data and only use it for agreed purposes.
6. Data Retention
We keep your personal information only as long as necessary:
Booking and service records: up to 6 years (for tax and legal purposes).
Marketing information: until you withdraw consent.
Website analytics: in line with standard retention periods of our providers.
7. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request corrections to inaccurate data.
Request deletion of your data (where applicable).
Restrict or object to certain processing.
Withdraw consent at any time (e.g., marketing emails).
Data portability (request a copy of your data in a portable format).
To exercise these rights, please contact us at enquiries@sobrancelhabeleza.co.uk.
8. Cookies & Website Analytics
Our website uses cookies to enhance your experience. Cookies may collect information about how you browse our site. You can manage or disable cookies in your browser settings.
For more details, please see our Cookie Policy [link if separate].
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.
10. Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last updated” date changed accordingly.
12. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Sobrancelha & Beleza Ltd
Email: enquiries@sobrancelhabeleza.co.uk
Phone: +44 7498 468177
Address: 32b High Street, Tarporley, Cheshire CW6 0DX
If you are not satisfied, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk.